All personal and sales information submitted to Shoko's Natural Products is kept in the strictest of confidence. No information will be sold or shared with a third party.
The following are the options you can choose for ordering our products:

All Foreign orders please click here first.

1. The easiest and most secure way to order is to
   call our toll free number: (800) 654-4394
   Just ask for Shoko or Mike
   Office hours Monday through Thursday 9 am to 7 pm E.S.T.
   Friday 9 am to 4pm. Sunday Noon to 7 pm E.S.T.
   for local calls or International calls please
   dial: (540) 348-3441
   
   

2. Order option two: Fill out and submit the encrypted
   E mail order form (click here)
   24 hours a day 7 days a week.
   
   

3. Order option three: Fill out then print the Fax order form. Fax your order to (540) 348-3442 Please be sure to include your E mail address so we can send you the shipping charge and total for your order.
   Office hours Monday through Thursday 9 am to 7 pm E.S.T.
   Friday 9 am to Noon. Sunday Noon to 7 pm E.S.T.
   
   

4. Order option four: You can also mail a US postal money order or personal / business check to:
   Shoko's Natural Products
   298 Huffman Lane
   Fairfield, VA 24435
   Please call us toll free first for exact shipping charges
   1-800-654-4394 Local 1-540-348-3441
   
   

Payment methods are as following:

1. Master Card, Visa, Discover Card and money orders or checks. For international orders we generally accept only bank wire transfers or international postal money orders.
   All international orders please click here first.
   We reserve the right to refuse credit card payment for overseas and domestic orders at our discretion.
   
   

2. We do not accept Pay Pal or any other form of third party internet fee exchange.
   
   

3. Sorry, no C.O.D.s, foreign bank personal checks, and no foreign bank based credit cards.

Shipping and guarantee information:

1. We ship via USPS, U.P.S. and U.P.S. Worldship.
   Standard shipping in the U.S.A. is by U.P.S. ground service but we will ship by USPS first class mail for very light orders (under 13 oz) or Priority Mail if requested, due to higher UPS ground rate charges to remote areas.
   P.O. Box is not accepted as a shipping address unless requesting USPS shipping or if your reside in Puerto Rico, Guam, Hawaii, Alaska and U.S. Military overseas (APO).
   
   

2. Shipping charges depend upon weight, zip code or UPS zone and your requested speed of delivery.
   Please call or E mail with your order for exact charges and shipment options.
   1-800-654-4394 (Email) Contact us
   In the U.S.A., U.P.S. ground delivery charges an additional $2.00 for low delivery or remote areas so USPS may be best for you if you live in these areas. We will do our best to find your lowest option and ship by the method you prefer however we do not send un-insured packages.
   
   

3. Call us for next day air, 2nd day air or 3day select U.P.S. shipping charges in the U.S.A. 1-800-654-4394
   For U.P.S. Worldwide Express or Expedited deliveries outside of the U.S.A. please call 540-348-3441 or fax 540-348-3442 for rates or (Email) Contact us
   
   

4. For shipments to Puerto Rico, Guam, Hawaii, Alaska and U.S. Military overseas, we normally ship by U.S. Mail unless you request otherwise.
   
   

   Guarantees

5. 100% Money back guarantee applies to "unopened/undamaged products" returned within two weeks upon receipt of goods. After two weeks a 20% restocking fee applies. After 30 days product may only be returned for buyers credit only. Product older than 90 days will not be accepted for return. Merchandise should not be returned without prior approval.
   1-800-654-4394
   
   

6. 100% Money back guarantee applies to all damaged, lost or defective products reported to Shoko's Natural Products within 48 hours upon receipt or expected receipt of goods. U.P.S. shipped damaged goods and their packaging must be kept for inspection by U.S.P. for 10 business days in order to secure your refund. If your damaged or lost shipment is by USPS you can expect to wait up to 6 months for a refund.
   Unopened product older than 6 months from the date of invoice will not be accepted for return.
   
   

7. Prices are subject to change without notice.
   
   

8. $25.00 charge for a bounced check.
   
   

9. For purchasing products, Virginia residents must add 5% sales tax.